Terms & Conditions

Welcome to Philippa James Organic Skincare website.  Please read the Terms and Conditions carefully as by placing an order it is deemed that you have understood and agreed  to be bound to  the following  Terms and Conditions:-

DELIVERY TIMES
We will endeavour to dispatch your order on the same day or the following day by Royal Mail.  This means you should receive your product within 7 working days.  We will do everything to meet the dispatch times stated but this can not always be guaranteed. Philippa James Organic  Skincare can not be held responsible for delays caused by manufacturers or a third party.   Occasionally the product  can get  held up and it can take up to 14 days for an order to be delivered.  As such please wait up to 14 days, after placing an order, before you contact us about a lost parcel.
For goods paid for by cheque please allow seven working days for cheque to clear before goods will be despatched.

CANCELLATION AND RETURN POLICY
We will refund or replace at no extra cost, any product that has been damaged in transit, providing you notify us by phone or in writing within 7 days of receipt of goods.  Please return product along with receipt of postage.  We will replace any goods lost in transit providing you notify us within 14 days.  In the unlikely event  you have an  adverse  reaction to the oil, (it is recommended that you patch test on inside of elbow and leave for 48 hours prior to use), we will be happy to refund you, including post and package, providing the goods are returned within 7 days of receiving them and that  no more than 15ml of oil has been used.  Under the Distance Selling Regulations (DSR), you have the right to cancel your order within 9 working days after receipt.  Please inform me in writing and return the product(s) as soon as possible to prevent any delays with your refund being issued.  The customer is responsible for the return postage. 

PRICING
The price is in pounds sterling.  VAT is not charged on this product.  Secure on line payments can be made by visa using Pay Pal.  Alternatively you can pay by  cheque.

PAYMENT
To be eligible to purchase Organic Facial Oil and Organic Aftershave Oil via the internet you must be over 18 years of age and the holder of a valid debit or credit card.  It is important to provide the card holders name as shown on the card and the address exactly as it appears on the card statement.  No responsibility can be taken by Philippa James Organic Skincare for incorrect or incomplete details submitted. Orders without correct payment details will not be successfully processed.  If paying by cheque it should be made payable to YSCM.  Please allow 7 days for cheque to clear before goods are dispatched.  All payments must be made in pounds sterling.

POST AND PACKAGING
For 1- 2 bottles please add £2.00
For 3 – 5 bottles please email sales@philippajamesorganic.com for pricing
For orders abroad not listed on site,  please email sales@philippajamesorganic.com  for price
For bulk orders please contact us for an exact price on 01423 526975 or email sales@philippajamesorganic.com

PRIVACY
Philippa James Organic Skincare  is committed to protecting your privacy.  Your details will not be disclosed to  a third party.